Feefo Trusted Service Award 2023

We’re pleased to confirm that Direct Oil has won a Feefo Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.

Feefo has presented Trusted Service Awards to businesses that have collected at least 50 reviews between January 1^st 2022 and December 31^st 2022, with a Feefo service rating of between 4.0 and 4.4.

We couldn’t have done it without our valued customers. We’d like to take this opportunity to thank all customers who provided us with ratings and reviews through Feefo in 2022.

To get an idea of heating oil prices in your area, and to sample our award-winning service, simply get an instant quote online today.