COVID-19 Update: Important guidance for our customers

Following the recent Government announcements, we would like to advise customers of the following:

We’re still here to serve our customers

As suppliers of essential heating and transport fuels, we are required to remain open for business to support our domestic, commercial and agricultural customers across the country. Our colleagues in all locations remain operational, with the vast majority of our office-based colleagues now working from home, in accordance with government guidelines. We are experiencing very high volumes of enquiries at the moment. Please bear with us – we’re working hard to help as customers as we can, and we thank you all for your patience.

Demand is high, but the UK supply chain is operating as normal

The UK fuel supply chain remains operating as normal and we do not anticipate that the situation is likely to change. However, demand is currently high which is increasing our lead times. In line with guidance offered by major retailers, and by the UK and Ireland Fuel Distributors Association (UKIFDA), we strongly discourage any ‘panic buying’ activity – please do not order oil if you don’t need a refill yet.

Our delivery service continues, but with some important changes

We’re continuing to deliver from locations nationwide but have made some important changes to ensure deliveries are contactless, and that drivers distance themselves from all customers.

We’ve asked drivers to treat each delivery as if no one is at home. This means that they will not knock at doors and will not ask you to sign for deliveries on their hand-held devices. Instead, drivers will sign on your behalf using the abbreviation PP to confirm deliveries.

We will regularly review and update this guidance

With the rapidly changing nature of the COVID-19 outbreak, information and advice from Government can change quickly. We will continue to review our status and update our website with our latest updates.

– The Direct Oil Team
25th March 2020

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